Refund & Cancellation Policy

1. General Policy

At DP Info System, we strive to ensure absolute client satisfaction through clear communication, milestones, and deliverables. Because our services are primarily digital, custom-developed software, and non-tangible irrevocable goods, we generally do not issue refunds once the project has progressed past the initial milestone.

2. Software Development Services

Refunds for custom software, mobile apps, and web development projects are handled as follows:

• Before Project Commencement: If you cancel your project before any work has begun, a full refund of the initial deposit will be issued, minus any payment gateway processing fees.
• During Development: If you wish to terminate a project after work has commenced, we will bill for the hours or milestones already completed. Any surplus deposit will be refunded.
• After Completion: No refunds are issued after the final product has been delivered and approved by the client.

3. Hosting and Subscription Services

For our web hosting, VPS, and WhatsApp bulk messaging services:

• We offer a 7-day money-back guarantee on shared hosting plans. If you are unsatisfied within the first 7 days, you may request a full refund.
• Domain name registrations are non-refundable under any circumstances as they are immediately registered with global registrars.
• VPS servers and dedicated servers are strictly non-refundable.
• Cancellations for subscription services must be made at least 7 days before the next billing cycle to prevent automatic charging.

4. Process for Requesting a Refund

To request a cancellation or refund, please submit a formal request via email to our support team at info[at]dpinfosystem.in. Please include your project name, invoice number, and the reason for the cancellation. Approved refunds are processed within 7-14 business days to the original payment method.